Returns & Exchanges

We want you to love your piece. If it isn't right, you have 30 days from delivery to exchange it or return it for a refund.

Conditions

  • Unworn, in original condition, with no scratches or alterations. Trying it on briefly to check the size is fine.
  • Returned with everything it came with: box, pouch, cards and invoice.
  • Earrings: accepted only untried and in their original packaging, for hygiene reasons.

Not eligible

  • Pieces made or altered to your request (engraving, special size, chosen stone), unless faulty or not as agreed.
  • Pieces resized or repaired outside Tafareed.
  • Worn pieces, or pieces damaged through use.

Faulty or wrong item

Tell us within 3 days of delivery, with photos. We cover all shipping, and you can choose an exchange or a full refund.


How to request

  1. WhatsApp us on +966 53 154 5035 with your order number, the piece, the reason (exchange or refund) and a photo.
  2. We reply within 2 working days with approval and how to send it.
  3. Ship the piece, well packed and tracked, within 7 days of approval.
  4. We inspect it within 2 working days of arrival and let you know.

Refunds

  • Refunded to the original payment method within 7 working days of approval. When it shows in your account then depends on your bank or Tabby.
  • Original shipping fees are non-refundable unless the error was ours.
  • Return shipping for a change of mind is paid by you.

Exchanges

  • Exchange for any available piece. Pay the difference if it costs more; we refund the difference if it costs less.
  • We ship the replacement at our cost once your piece has arrived and been inspected.

Gifts

  • A gift recipient can exchange within the same period. Refunds go to the original purchaser only.

Moissanite Brilliance Warranty (6 months)

  • Covers the brilliance of the moissanite stones in your piece, large and small, including initial, zodiac and small-stone pieces.
  • Duration: 6 months from delivery.
  • To claim: message us on WhatsApp +966 53 154 5035 or any of our official accounts with your order number and a photo of the piece.
  • You send the piece at your cost; we polish the whole piece and return it at ours.

This policy does not reduce your rights under Saudi e-commerce law.